Terms and Conditions
1. General
These Terms and Conditions apply to all purchases made through the Imperial Furniture online store.
By placing an order with us, you agree to be bound by these Terms and Conditions.
Imperial Furniture reserves the right to update or modify these terms at any time without prior notice. Any such changes will apply to future orders only.
All products remain the property of Imperial Furniture until full payment has been received and cleared.
We reserve the right to cancel or refuse any order if fraudulent activity, payment issues, or incorrect customer information are suspected.
If you have any questions about these Terms and Conditions, please contact us at info@imperialfurniture.ie.
2. Orders
All orders are subject to product availability and confirmation by Imperial Furniture.
Orders are typically processed within 5–10 working days, excluding weekends and public holidays.
Custom-made or special-order items may require additional time, which will be confirmed via email.
Once your order has been placed, you will receive an email confirmation with the details of your purchase.
If there are any issues with your order, we will contact you as soon as possible.
3. Shipping and Delivery
Orders are dispatched using Fastway or An Post courier services.
Free delivery within Ireland is available for all orders over €100.
Deliveries are made Monday to Friday, excluding public holidays.
All goods are subject to availability and will be confirmed with each order.
Any shortages, damages, or non-delivery of goods must be reported to Imperial Furniture by phone or email within 5 working days of receipt.
We will contact you within 24 hours to discuss the next steps and ensure any issues are resolved promptly.
Customers are responsible for checking their delivery carefully upon arrival to confirm that the correct number of packages, boxes, or pallets have been received, as no responsibility can be accepted afterwards.
Please note that bulky or oversized items may be delivered on pallets, so make sure there is sufficient access and storage space available if the item needs to be stored indoors.
4. Payment Methods
Imperial Furniture does not collect or store any payment information directly.
All payments are processed securely by trusted third-party providers such as PayPal, which also accepts all major credit and debit cards, or by bank transfer.
Your card details and payment information are handled exclusively by these providers through secure, encrypted connections to ensure maximum protection of your personal data.
5. Right to Cancel
You have the right to cancel your order within 14 days of receiving your goods without providing a reason.
To exercise your right to cancel, please contact us at info@imperialfurniture.ie with your order details.
Returned goods must be unused, in their original packaging, and in resalable condition.
Refunds will be processed promptly once the returned items have been received and inspected.
Please note that custom-made or personalised products are non-refundable, unless faulty or damaged upon delivery.